{
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The service is operating normally, and we are continuing to monitor the system to ensure stability.\n\nThank you for your patience and understanding.","created_at":"2026-09-24T03:32:47.960-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T03:32:47.960-05:00","display_at":"2026-09-24T03:32:47.960-05:00","deliver_notifications":true,"tweet_id":null,"id":"dv4bt1nmcn5w","incident_id":"7fbljftjxt55","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue causing degraded performance in BigTime 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Sync","created_at":"2025-09-02T16:47:33.880-05:00","updated_at":"2026-08-10T17:39:02.674-05:00","position":8,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"lnwh9pnxt8qn","page_id":"j1wpphqdn9mq","group_id":null}]},{"name":"Resource Mangement related reports","status":"resolved","created_at":"2026-08-31T13:02:56.782-05:00","updated_at":"2026-08-31T17:26:39.219-05:00","monitoring_at":null,"resolved_at":"2026-08-31T17:26:39.200-05:00","impact":"minor","shortlink":"https://stspg.io/tbhnwqh88jvb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-31T13:02:56.773-05:00","reminder_intervals":null,"id":"rn8wvcwxsh70","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"resolved","body":"All systems are operational.","created_at":"2026-08-31T17:26:39.200-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T17:26:39.200-05:00","display_at":"2026-08-31T17:26:39.200-05:00","deliver_notifications":true,"tweet_id":null,"id":"71yw59rlfq43","incident_id":"rn8wvcwxsh70","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating reports of degraded performance.","created_at":"2026-08-31T13:02:56.892-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T13:02:56.892-05:00","display_at":"2026-08-31T13:02:56.892-05:00","deliver_notifications":true,"tweet_id":null,"id":"4121vp28d1fy","incident_id":"rn8wvcwxsh70","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource 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Errors","status":"resolved","created_at":"2026-08-10T11:08:28.728-05:00","updated_at":"2026-08-11T14:30:41.091-05:00","monitoring_at":"2026-08-10T18:16:56.887-05:00","resolved_at":"2026-08-11T14:30:41.071-05:00","impact":"minor","shortlink":"https://stspg.io/hv2vgfz3yq1n","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-10T11:08:28.718-05:00","reminder_intervals":null,"id":"49hd1xllhpx0","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"resolved","body":"All systems are operational.","created_at":"2026-08-11T14:30:41.071-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T14:30:41.071-05:00","display_at":"2026-08-11T14:30:41.071-05:00","deliver_notifications":true,"tweet_id":null,"id":"dlrfjgrgrlby","incident_id":"49hd1xllhpx0","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"operational"},{"code":"qs7m1m4xs5hs","name":"BigTime Login","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have taken several steps to remediate the latency and high error rates experienced yesterday. We are continuing to monitor all systems throughout the day.","created_at":"2026-08-11T08:03:05.961-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T08:03:05.961-05:00","display_at":"2026-08-11T08:03:05.961-05:00","deliver_notifications":true,"tweet_id":null,"id":"9rk8qcjsv638","incident_id":"49hd1xllhpx0","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"operational"},{"code":"qs7m1m4xs5hs","name":"BigTime Login","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have identified and fixed an issue with one of our web servers that was causing a significant amount of errors, blocking users ability to login and perform certain actions.  Performance has returned to normal but we will continue to monitor overnight and into morning.  There are still several software fixes planned to release ASAP to ensure performance does not degrade again.","created_at":"2026-08-10T18:16:56.887-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T18:16:56.887-05:00","display_at":"2026-08-10T18:16:56.887-05:00","deliver_notifications":true,"tweet_id":null,"id":"c1pk29q9j9g5","incident_id":"49hd1xllhpx0","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"degraded_performance","new_status":"operational"},{"code":"qs7m1m4xs5hs","name":"BigTime Login","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to experience system load issues that are again impacting login for some users, preventing them from accessing the system.\n\nOur team has identified several likely contributing areas and is actively working on fixes. We will deploy those fixes as soon as they have been tested and confirmed safe.","created_at":"2026-08-10T17:38:27.325-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T17:38:27.325-05:00","display_at":"2026-08-10T17:38:27.325-05:00","deliver_notifications":true,"tweet_id":null,"id":"32f4bz3y7pq0","incident_id":"49hd1xllhpx0","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"qs7m1m4xs5hs","name":"BigTime Login","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate performance degradation and high error rates in BigTime Delivery.","created_at":"2026-08-10T16:49:47.068-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T16:49:47.068-05:00","display_at":"2026-08-10T16:49:47.068-05:00","deliver_notifications":true,"tweet_id":null,"id":"r1kgch3xqs9f","incident_id":"49hd1xllhpx0","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are aware of a brief interruption to logins to BigTime Delivery; 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Thank you for being a valued BigTime customer.","created_at":"2026-04-27T11:37:28.842-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-27T11:37:28.842-05:00","display_at":"2026-04-27T11:37:28.842-05:00","deliver_notifications":true,"tweet_id":null,"id":"kr76kd0v58f5","incident_id":"ndscgw5gmdcc","custom_tweet":null,"affected_components":[{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"BigTime Payments","created_at":"2025-09-02T16:46:50.586-05:00","updated_at":"2026-08-10T17:39:02.652-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"4zky6dn2p5qz","page_id":"j1wpphqdn9mq","group_id":null}]},{"name":"Bigtime Infrastructure Maintenance","status":"completed","created_at":"2026-04-15T12:24:54.905-05:00","updated_at":"2026-04-16T23:00:07.707-05:00","monitoring_at":null,"resolved_at":"2026-04-16T23:00:07.649-05:00","impact":"maintenance","shortlink":"https://stspg.io/t5dsd72v9g6r","scheduled_for":"2026-04-16T22:00:00.000-05:00","scheduled_until":"2026-04-16T23:00:00.000-05:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-04-16T21:00:09.105-05:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-04-15T12:24:54.898-05:00","reminder_intervals":null,"id":"0dlv5cs766r7","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-04-16T23:00:07.649-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T23:00:07.649-05:00","display_at":"2026-04-16T23:00:07.649-05:00","deliver_notifications":true,"tweet_id":null,"id":"q24lnx6pbck6","incident_id":"0dlv5cs766r7","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"under_maintenance","new_status":"operational"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"under_maintenance","new_status":"operational"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-04-16T22:00:07.339-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T22:00:07.339-05:00","display_at":"2026-04-16T22:00:07.339-05:00","deliver_notifications":true,"tweet_id":null,"id":"ykxvs9pq1qvq","incident_id":"0dlv5cs766r7","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"under_maintenance"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"under_maintenance"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-04-16T21:00:08.973-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T21:00:08.973-05:00","display_at":"2026-04-16T21:00:08.973-05:00","deliver_notifications":true,"tweet_id":null,"id":"l6xh89gvyd9f","incident_id":"0dlv5cs766r7","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"In order to provide the best service possible to our customers, Bigtime will be undergoing maintenance. Service may be temporarily unavailable during this time. Thank you for being a valued Bigtime customer.","created_at":"2026-04-15T12:24:54.960-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T12:24:54.960-05:00","display_at":"2026-04-15T12:24:54.960-05:00","deliver_notifications":true,"tweet_id":null,"id":"xcspwckcw4s1","incident_id":"0dlv5cs766r7","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"operational"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"operational"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"BigTime Delivery","created_at":"2025-09-02T15:36:32.408-05:00","updated_at":"2026-09-24T03:32:47.921-05:00","position":2,"description":"Frontend app","showcase":true,"start_date":"2025-09-01T00:00:00.000-05:00","id":"gbjp0nllsk8g","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"API v3","created_at":"2025-09-02T16:46:25.674-05:00","updated_at":"2026-08-10T18:16:56.851-05:00","position":3,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"6qb7lx6qvw9c","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Payments","created_at":"2025-09-02T16:46:50.586-05:00","updated_at":"2026-08-10T17:39:02.652-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"4zky6dn2p5qz","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"QBCloud Sync","created_at":"2025-09-02T16:47:33.880-05:00","updated_at":"2026-08-10T17:39:02.674-05:00","position":8,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"lnwh9pnxt8qn","page_id":"j1wpphqdn9mq","group_id":null}]},{"name":"BigTime Infrastructure Maintenance","status":"completed","created_at":"2026-01-20T12:00:44.888-06:00","updated_at":"2026-01-24T12:56:42.048-06:00","monitoring_at":null,"resolved_at":"2026-01-24T12:56:42.026-06:00","impact":"maintenance","shortlink":"https://stspg.io/b37zrzxjf9dr","scheduled_for":"2026-01-24T06:00:00.000-06:00","scheduled_until":"2026-01-24T13:00:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-01-24T05:00:24.798-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-01-20T12:00:44.888-06:00","reminder_intervals":null,"id":"0xyw1mjzc57p","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"completed","body":"Scheduled maintenance has been completed successfully. All systems are operating normally.","created_at":"2026-01-24T12:56:42.026-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-24T12:56:42.026-06:00","display_at":"2026-01-24T12:56:42.026-06:00","deliver_notifications":true,"tweet_id":null,"id":"dkl27ygpnwt2","incident_id":"0xyw1mjzc57p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"under_maintenance","new_status":"operational"},{"code":"zygnctz5s73d","name":"BigTime Help Center","old_status":"under_maintenance","new_status":"operational"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"under_maintenance","new_status":"operational"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"under_maintenance","new_status":"operational"},{"code":"zh5528s1cnhc","name":"BigTime.net","old_status":"under_maintenance","new_status":"operational"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"under_maintenance","new_status":"operational"},{"code":"c5vzjmv0wx5b","name":"Mailgun Email Outbound Delivery","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"We are extending the maintenance for additional 1 hour for continued validity. 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We will provide updates as necessary.","created_at":"2026-01-24T06:00:21.366-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-24T06:00:21.366-06:00","display_at":"2026-01-24T06:00:21.366-06:00","deliver_notifications":true,"tweet_id":null,"id":"yhfpf06q3q1f","incident_id":"0xyw1mjzc57p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"under_maintenance"},{"code":"zygnctz5s73d","name":"BigTime Help Center","old_status":"operational","new_status":"under_maintenance"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"under_maintenance"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"operational","new_status":"under_maintenance"},{"code":"zh5528s1cnhc","name":"BigTime.net","old_status":"operational","new_status":"under_maintenance"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"operational","new_status":"under_maintenance"},{"code":"c5vzjmv0wx5b","name":"Mailgun Email Outbound Delivery","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-01-24T05:00:24.624-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-24T05:00:24.624-06:00","display_at":"2026-01-24T05:00:24.624-06:00","deliver_notifications":true,"tweet_id":null,"id":"lknnd675426j","incident_id":"0xyw1mjzc57p","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"BigTime will be performing planned maintenance on 2026-01-24 between 6:00a CT - 12:00p CT.\n\nUsers will not be able to login to the application.","created_at":"2026-01-20T13:27:44.888-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-21T09:58:30.651-06:00","display_at":"2026-01-20T12:00:44.888-06:00","deliver_notifications":true,"tweet_id":null,"id":"5xtvgcl9bjhz","incident_id":"0xyw1mjzc57p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"operational","new_status":"operational"},{"code":"zygnctz5s73d","name":"BigTime Help Center","old_status":"operational","new_status":"operational"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"operational"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"operational","new_status":"operational"},{"code":"zh5528s1cnhc","name":"BigTime.net","old_status":"operational","new_status":"operational"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"operational","new_status":"operational"},{"code":"c5vzjmv0wx5b","name":"Mailgun Email Outbound Delivery","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"BigTime Delivery","created_at":"2025-09-02T15:36:32.408-05:00","updated_at":"2026-09-24T03:32:47.921-05:00","position":2,"description":"Frontend app","showcase":true,"start_date":"2025-09-01T00:00:00.000-05:00","id":"gbjp0nllsk8g","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"API v3","created_at":"2025-09-02T16:46:25.674-05:00","updated_at":"2026-08-10T18:16:56.851-05:00","position":3,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"6qb7lx6qvw9c","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Help Center","created_at":"2025-09-02T16:46:38.969-05:00","updated_at":"2026-08-10T17:39:02.645-05:00","position":4,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"zygnctz5s73d","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Payments","created_at":"2025-09-02T16:46:50.586-05:00","updated_at":"2026-08-10T17:39:02.652-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"4zky6dn2p5qz","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Resource Management","created_at":"2025-09-02T16:47:07.805-05:00","updated_at":"2026-09-22T15:02:02.732-05:00","position":6,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"zwv819d0nksq","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime.net","created_at":"2025-09-02T16:47:20.110-05:00","updated_at":"2026-08-10T17:39:02.667-05:00","position":7,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"zh5528s1cnhc","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"QBCloud Sync","created_at":"2025-09-02T16:47:33.880-05:00","updated_at":"2026-08-10T17:39:02.674-05:00","position":8,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"lnwh9pnxt8qn","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"Mailgun Email Outbound Delivery","created_at":"2025-09-03T12:49:25.103-05:00","updated_at":"2026-09-04T09:50:05.229-05:00","position":9,"description":null,"showcase":false,"start_date":null,"id":"c5vzjmv0wx5b","page_id":"j1wpphqdn9mq","group_id":null}]},{"name":"Incident – Resource Management Service Outage","status":"resolved","created_at":"2025-11-18T07:29:23.960-06:00","updated_at":"2025-11-18T09:38:39.623-06:00","monitoring_at":"2025-11-18T08:47:43.549-06:00","resolved_at":"2025-11-18T09:38:39.595-06:00","impact":"minor","shortlink":"https://stspg.io/z33hvmw4ng44","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-18T07:29:23.955-06:00","reminder_intervals":"1","id":"9vxhqmd5rn0x","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"resolved","body":"This issue has been resolved by the vendor.  We will continue to monitor but the application is back to performing as expected.","created_at":"2025-11-18T09:38:39.595-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T09:38:39.595-06:00","display_at":"2025-11-18T09:38:39.595-06:00","deliver_notifications":true,"tweet_id":null,"id":"63x7bmkdfj2s","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2025-11-18T09:02:00.899-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T09:02:00.899-06:00","display_at":"2025-11-18T09:02:00.899-06:00","deliver_notifications":false,"tweet_id":null,"id":"g26gkgs6ds6s","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2025-11-18T08:57:53.812-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T08:57:53.812-06:00","display_at":"2025-11-18T08:57:53.812-06:00","deliver_notifications":false,"tweet_id":null,"id":"n309m5m213k5","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Cloud flare has implemented a fix and they believe the incident is now resolved. \n\nWe are continuing to monitor for errors to ensure all services are back to normal","created_at":"2025-11-18T08:48:07.396-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T08:48:07.396-06:00","display_at":"2025-11-18T08:48:07.396-06:00","deliver_notifications":true,"tweet_id":null,"id":"8k1r6zkr7kmj","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Cloudflare has implemented a fix and our application is back up.  We will continue to monitor for any relapses.  \n\nhttps://www.cloudflarestatus.com/","created_at":"2025-11-18T08:47:43.549-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T08:47:43.549-06:00","display_at":"2025-11-18T08:47:43.549-06:00","deliver_notifications":true,"tweet_id":null,"id":"jtsvf5d6tl5z","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are currently experiencing issues with the Resource Management service due to an outage affecting our cloud provider, Cloudflare. You can follow Cloudflare’s recovery status via their official status page. https://www.cloudflarestatus.com/\n\nOur engineering team is actively monitoring the situation, and is working on mitigation. We are also implementing measures to bypass the affected provider to restore stable access to our application and cloud services.","created_at":"2025-11-18T07:29:24.006-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T07:29:24.006-06:00","display_at":"2025-11-18T07:29:24.006-06:00","deliver_notifications":true,"tweet_id":null,"id":"t1n229dmw8rl","incident_id":"9vxhqmd5rn0x","custom_tweet":null,"affected_components":[{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"BigTime Resource Management","created_at":"2025-09-02T16:47:07.805-05:00","updated_at":"2026-09-22T15:02:02.732-05:00","position":6,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"zwv819d0nksq","page_id":"j1wpphqdn9mq","group_id":null}]},{"name":"BigTime services impacted","status":"resolved","created_at":"2025-10-20T08:14:49.356-05:00","updated_at":"2025-10-20T17:03:13.066-05:00","monitoring_at":"2025-10-20T13:43:31.562-05:00","resolved_at":"2025-10-20T17:03:13.046-05:00","impact":"minor","shortlink":"https://stspg.io/vll2nfs4x9bk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T08:14:49.347-05:00","reminder_intervals":null,"id":"c0gm5dxf0c8p","page_id":"j1wpphqdn9mq","incident_updates":[{"status":"resolved","body":"All BigTime systems are currently operating normally. AWS is still in the process of recovery, and some users may experience intermittent performance degradation. Should any impact to BigTime applications recur, we will reopen the incident and provide updates accordingly.\n\nThank you for your continued patience and understanding as our cloud provider, AWS, completes its recovery.","created_at":"2025-10-20T17:03:13.046-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T17:03:13.046-05:00","display_at":"2025-10-20T17:03:13.046-05:00","deliver_notifications":true,"tweet_id":null,"id":"0tcr6cc305rb","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"operational"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"degraded_performance","new_status":"operational"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"degraded_performance","new_status":"operational"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"degraded_performance","new_status":"operational"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"All BigTime services have been restored and are now fully operational. However, AWS continues to experience intermittent issues that may result in temporary performance degradation for some users. Our teams are closely monitoring the situation and will provide further updates as necessary.\n\nWe appreciate your continued patience and understanding as we work to ensure stable and reliable service performance.","created_at":"2025-10-20T14:34:01.470-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T14:34:01.470-05:00","display_at":"2025-10-20T14:34:01.470-05:00","deliver_notifications":true,"tweet_id":null,"id":"cz0918tgy7mt","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are aware of ongoing issues with AWS that are impacting the BigTime application. Some services have begun to recover, though performance remains degraded. Our team continues to actively monitor the situation and will update this page as more information becomes available. While we do not yet have a definitive ETA for full restoration, we remain fully committed to resolving the issue and sincerely appreciate your continued patience and understanding.","created_at":"2025-10-20T13:47:55.267-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T13:47:55.267-05:00","display_at":"2025-10-20T13:47:55.267-05:00","deliver_notifications":true,"tweet_id":null,"id":"3j47q8xfrylz","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"degraded_performance"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are aware of ongoing issues with AWS that are impacting the BigTime application. Some services have begun to recover, though performance remains degraded. Our team continues to actively monitor the situation and will update this page as more information becomes available. While we do not yet have a definitive ETA for full restoration, we remain fully committed to resolving the issue and sincerely appreciate your continued patience and understanding.","created_at":"2025-10-20T13:43:31.562-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T13:43:31.562-05:00","display_at":"2025-10-20T13:43:31.562-05:00","deliver_notifications":true,"tweet_id":null,"id":"fzgpfl177stg","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"major_outage","new_status":"partial_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"major_outage","new_status":"degraded_performance"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"partial_outage"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"identified","body":"Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency.  While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.  We will continue to provide updates every hour or sooner as new information becomes available.","created_at":"2025-10-20T12:41:05.767-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:41:05.767-05:00","display_at":"2025-10-20T12:41:05.767-05:00","deliver_notifications":true,"tweet_id":null,"id":"5cd63ffmxsyy","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"major_outage","new_status":"major_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"major_outage","new_status":"major_outage"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency.  While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.  We will continue to provide updates every hour or sooner as new information becomes available.","created_at":"2025-10-20T11:35:12.495-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T11:35:12.495-05:00","display_at":"2025-10-20T11:35:12.495-05:00","deliver_notifications":true,"tweet_id":null,"id":"xpdpvkhmtvq4","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"major_outage","new_status":"major_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"major_outage","new_status":"major_outage"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We continue to experience an impact due to an ongoing upstream issue with our cloud service provider. Our engineering team is actively working with the vendor to expedite resolution and is also preparing alternative solutions to restore full functionality as soon as possible.\n\nWe will provide the next update as soon as additional information becomes available.","created_at":"2025-10-20T09:37:27.479-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T09:37:27.479-05:00","display_at":"2025-10-20T09:37:27.479-05:00","deliver_notifications":true,"tweet_id":null,"id":"kncrzqv3nm0d","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"major_outage","new_status":"major_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"major_outage","new_status":"major_outage"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"major_outage","new_status":"major_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2025-10-20T08:15:57.473-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T08:15:57.473-05:00","display_at":"2025-10-20T08:15:57.473-05:00","deliver_notifications":true,"tweet_id":null,"id":"8w3v9srkfg72","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"major_outage","new_status":"major_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"4zky6dn2p5qz","name":"BigTime Payments","old_status":"operational","new_status":"major_outage"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"major_outage","new_status":"major_outage"},{"code":"lnwh9pnxt8qn","name":"QBCloud Sync","old_status":"operational","new_status":"major_outage"}]},{"status":"identified","body":"A major AWS outage is affecting BigTime access. Our team is monitoring the situation and will restore full service once AWS recovers.","created_at":"2025-10-20T08:14:49.476-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T08:14:49.476-05:00","display_at":"2025-10-20T08:14:49.476-05:00","deliver_notifications":true,"tweet_id":null,"id":"wr8j0nk6sgz4","incident_id":"c0gm5dxf0c8p","custom_tweet":null,"affected_components":[{"code":"gbjp0nllsk8g","name":"BigTime Delivery","old_status":"operational","new_status":"major_outage"},{"code":"6qb7lx6qvw9c","name":"API v3","old_status":"major_outage","new_status":"major_outage"},{"code":"zwv819d0nksq","name":"BigTime Resource Management","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"BigTime Delivery","created_at":"2025-09-02T15:36:32.408-05:00","updated_at":"2026-09-24T03:32:47.921-05:00","position":2,"description":"Frontend app","showcase":true,"start_date":"2025-09-01T00:00:00.000-05:00","id":"gbjp0nllsk8g","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"API v3","created_at":"2025-09-02T16:46:25.674-05:00","updated_at":"2026-08-10T18:16:56.851-05:00","position":3,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"6qb7lx6qvw9c","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Payments","created_at":"2025-09-02T16:46:50.586-05:00","updated_at":"2026-08-10T17:39:02.652-05:00","position":5,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"4zky6dn2p5qz","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"BigTime Resource Management","created_at":"2025-09-02T16:47:07.805-05:00","updated_at":"2026-09-22T15:02:02.732-05:00","position":6,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"zwv819d0nksq","page_id":"j1wpphqdn9mq","group_id":null},{"status":"operational","name":"QBCloud Sync","created_at":"2025-09-02T16:47:33.880-05:00","updated_at":"2026-08-10T17:39:02.674-05:00","position":8,"description":null,"showcase":true,"start_date":"2025-09-02T00:00:00.000-05:00","id":"lnwh9pnxt8qn","page_id":"j1wpphqdn9mq","group_id":null}]}]
}