Resolved -
All BigTime systems are currently operating normally. AWS is still in the process of recovery, and some users may experience intermittent performance degradation. Should any impact to BigTime applications recur, we will reopen the incident and provide updates accordingly.
Thank you for your continued patience and understanding as our cloud provider, AWS, completes its recovery.
Oct 20, 17:03 CDT
Update -
All BigTime services have been restored and are now fully operational. However, AWS continues to experience intermittent issues that may result in temporary performance degradation for some users. Our teams are closely monitoring the situation and will provide further updates as necessary.
We appreciate your continued patience and understanding as we work to ensure stable and reliable service performance.
Oct 20, 14:34 CDT
Update -
We are aware of ongoing issues with AWS that are impacting the BigTime application. Some services have begun to recover, though performance remains degraded. Our team continues to actively monitor the situation and will update this page as more information becomes available. While we do not yet have a definitive ETA for full restoration, we remain fully committed to resolving the issue and sincerely appreciate your continued patience and understanding.
Oct 20, 13:47 CDT
Monitoring -
We are aware of ongoing issues with AWS that are impacting the BigTime application. Some services have begun to recover, though performance remains degraded. Our team continues to actively monitor the situation and will update this page as more information becomes available. While we do not yet have a definitive ETA for full restoration, we remain fully committed to resolving the issue and sincerely appreciate your continued patience and understanding.
Oct 20, 13:43 CDT
Update -
Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 12:41 CDT
Update -
Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available.
Oct 20, 11:35 CDT
Update -
We continue to experience an impact due to an ongoing upstream issue with our cloud service provider. Our engineering team is actively working with the vendor to expedite resolution and is also preparing alternative solutions to restore full functionality as soon as possible.
We will provide the next update as soon as additional information becomes available.
Oct 20, 09:37 CDT
Update -
We are continuing to work on a fix for this issue.
Oct 20, 08:15 CDT
Identified -
A major AWS outage is affecting BigTime access. Our team is monitoring the situation and will restore full service once AWS recovers.
Oct 20, 08:14 CDT
